Shipping policy

Free UK Shipping

The Ophea offers free UK shipping on all orders of £69 or more — every 3-bottle Protocol and 6-bottle Lock-In qualifies. Single-bottle orders ship for a flat £4.95.

Worldwide Shipping Coverage

We ship to most countries worldwide, with some exceptions due to delivery limitations. The quickest way to check is at checkout: if your country appears in the country list, we deliver there. If it doesn't, we're unable to ship to your location.

Processing & Dispatch

Orders are dispatched Monday to Friday (excluding bank holidays)
Orders placed before 2pm are dispatched the same day; after 2pm, the next working day
During high-volume batch releases, dispatch may take up to 2 working days
You'll receive a shipping confirmation with tracking as soon as your order leaves the warehouse

Estimated Delivery Times

United Kingdom: 5–8 working days
Europe: 4–12 working days
USA and Canada: 4–12 working days
Australia, NZ & Oceania: 4–12 working days
Latin America: 9–26 working days
Other countries: 8–19 working days

Actual delivery times may vary with local courier load, weather conditions and other factors outside our control.

Order Tracking

A tracking number is emailed to you on dispatch
Please allow 24–48 hours for tracking information to become active
For tracking assistance, contact hi@theophea.com

Shipping Location & Fulfilment

To keep delivery fast and reliable, orders may be fulfilled from more than one warehouse location.

Customs & Import Duties

Orders delivered outside the UK may be subject to customs fees or import duties. These charges are set by local authorities and are the responsibility of the customer. We recommend checking with your local authorities before ordering.

Address Accuracy

Customers are responsible for providing correct shipping information
Address changes cannot be made after an order is placed
The Ophea is not liable for delays or losses caused by incorrect addresses
If we make an error, we will send a replacement at no additional cost

Lost or Stolen Packages

Lost packages: a package is considered lost if tracking shows no updates for 20 days. Contact hi@theophea.com to arrange a replacement. Claims must be filed within 30 days of the estimated delivery date.

Marked delivered but missing: