Refund policy
The Grow-Back Guarantee
Your guarantee matches the Protocol you choose:
- 3-bottle 90-Day Protocol: covered for 90 days from delivery.
- 6-bottle 180-Day Lock-In: covered for 180 days from delivery.
You are covered from the day your order is delivered. At any point inside your pack's guarantee window, if you are not seeing visible new growth — or it simply was not for you — email hi@theophea.com with your order number and say: "It wasn't for me."
That is the whole process. No photos required. No forms. No interrogation. No bottle return. Empty bottles are welcome. Keep every bonus. We return every penny paid for the covered Protocol to your original payment method.
One-bottle orders
One bottle contains 30 nights. It is not the full 90-day Protocol, so it is not covered by the Grow-Back Guarantee. If a one-bottle order arrives damaged, defective or incorrect, contact us and we will make it right.
Damaged, defective or incorrect orders
Email hi@theophea.com with your order number and tell us what went wrong. We will arrange the appropriate replacement or refund.
Refund timing
A human confirms your Grow-Back Guarantee request within 48 hours. Once a refund is issued to your original payment method, your bank or card provider may need additional time to post it to your account.